Q1: What are the candles made of?
A1: Our candle art is made of refined paraffin wax. There is a coating of glaze on most candles to protect the surface wax from dust over the years. This special coating protects from dust, but not from scratches, so please handle your candle art creation with care! Top of page
A2: All of our candles start with a clear wax base, of any shape, and dipped using our patented process to produce the wonderful glow. After the glow layer is set, the candle is then carved by our artists in front of crowds of people. Top of page
A3: Our candles are designed to burn down the center by burning them a certain amount of time. This controlled burn forces the wax to burn down the center. Each time you burn your candle, you will notice a small amount of wax missing, this will continue each time you use your candle. Top of page
A4: One hour at a time for large candles, half an hour at a time for small candles. For extra large candles and large candle sculptures, they may be burned for two hours at a time. Make sure the candle is not in a draft, and that the flame is burning vertically. If at a party, always designate a candlesitter to make sure the candle is burning correctly and extinguished at the right time. Never burn a candle unattended. Top of page
A5: The hole in the candle should be deep enough for the replacement candle to fit in the hole, slightly lower than the top of the candle. Make sure the replacement candle is sitting evenly in the hole. Top of page
A6: We recommend using two types of replacement candles, tealights and votive candles. We recommend using high quality replacement candles. We will not be held accountable for faulty replacement candles. Tea lights can be used for all sizes of candles although we recommend them for the small candles as they are not bright enough to illuminate some larger candles. When using tealights, you must remove the plastic, or tin cup before use. Votive candles can be used in the large, extra large and sculpture candles.You must remember to trim votives as they occasionally contain zinc wicks. Trim votive wicks to 3/8 inch. Also remember: Each votive or tealight contains a small, circular, metal wick anchor at the bottom. This can become hot and melt through the side of the candle. When the votive or tealight has burned away most of the wax it contained, extinguish the candle, let the wax cool completely, and remove the wick anchor with a spoon. The candle is then ready for the next replacement. Votive candles and tealights can be found in most drug stores and supermarkets. Top of page
A7: Since each candle we make is handmade by by our artists, each may vary slightly, but the quality remains the same. We manually add colors to our waxes, making them vary slightly from day to day, but we strive to keep them constant. * The figurines we use sometimes are not avaliable as our suppliers are sometimes backlogged. They will be marked out of stock. Top of page
A8: We will be adding new features as we go along, but in the meantime you may email us with your requests. Top of page
A9: Please email us and we will be glad to answer any questions you may have. We have opportunities in wholesale, and retail expansion. Top of page
1. Never burn a candle unattended.
1. Do not exceed recommended candle burn time.